Preparation and shipment of orders 

All our parcels are prepared and packaged within 48 hours of your order. They are entrusted to our carrier Mondial Relay or La Poste within 72 hours of your order. Once the package is sent, you will receive a tracking number. You can enter this number on the courier's homepage to track the real-time shipping status of your order from initial shipment to arrival.

Delivery information

In order to ensure prompt and timely delivery to our valued customers, Boule de Coton partners with the best express delivery services available. Delivery services are selected according to the destination of your shipment.

Costs for orders via Mondial Relay

Our delivery costs are calculated according to the weight of the package. The net prices indicated below are those of packages weighing less than 500 grams (which is the majority of our packages).

Delivery in France : 

Delivery to a Mondial Relay Point in 3 working days: 4,55 €

Delivery in Spain: 

Delivery to a Mondial Relay Point in 5 working days: 8,40 €  Home delivery in 5 working days: 10,20 €

Delivery in Belgium and Luxembourg: 

Delivery to a Mondial Relay Point in 3 working days: 4,55 €  Home delivery in 3 working days: 9,50 €

Delivery in Germany and the Netherlands: 

Home delivery in 3 working days: 9,50 €

UK Delivery: 

Home delivery in 5 working days: 10,20 €

Delivery in Italy, Portugal and Austria: 

Home delivery in 6 working days: 11,20 €

In case of absence or no show 

If the Mondial Relay point that you have chosen is closed, the delivery is automatically transferred to the nearest relay point. It is not possible to modify this decision.  You will have 15 days to pick up your package from the relay point. If you fail to do so, it will be returned to us and this will be recorded in the package tracking.

 

Delivery costs for orders via La Poste (french postmail)

Our delivery costs are calculated according to the weight of the package.

 Delivery in France between 3 and 5 working days: 

          Home delivery for parcels weighing less than 250 grams: 3,92 € 

          Home delivery for parcels of 250- 500 grams: 5,68 € 

Delivery in Saudi Arabia, Australia, Canada, Denmark, Finland, Greece, Ireland, Iceland, Norway, Sweden,  Switzerland and USA between 3 and 10 working days: 

          Home delivery for parcels of less than 250 grams: 9,70 € 

          Home delivery for parcels of 250- 500 grams: 13,60 € 

 For all other destinations not served by our carriers, do not hesitate to contact us.

 

RETURN POLICY

Products must be returned within 14 days of delivery.

Returned products must be unworn, unwashed and unaltered.

No refunds or exchanges are possible for customized products.

Returned products must have all the original tags and labels attached and be in their original and integral packaging.

The return shipping costs remain at your expense. 

You must complete the online Return Process through your account to register your return on our system. Go to “my order history”, click on “request a return”. The return procedure will be sent to you by email. 

The address to which you must send your return is : 

Véronique Combe 

Boule de coton

8 Bis Impasse Henri Barbusse 

30129 MANDUEL - FRANCE

Upon receipt of your return, a confirmation e-mail will be sent to you. Provided that the conditions mentioned above are met, your refund will be made within 15 working days of receiving your return product(s) and automatically to the account used for payment. 

Note that the items will be refunded and not exchanged. If you want to change the size, color, ... we thank you for placing a new order. 

See you soon ! 

 The team Boule de Coton

 

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